Guaranteed Satifaction

Northshore Graphix goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality.

Accordingly, Northshore Graphix accepts returns and will refund payment if and when customers are disappointed by Northshore Graphix merchandise for one of the following reasons:
(a) the blank items themselves are materially flawed;
(b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or
(c) the design of the final product is materially different from the final design submitted by the customer.

Please read our FAQ’s to learn how to submit good artwork. Our art staff reviews your designs prior to production. If we see a problem we will contact you and let you know what options are available. Delivery dates can be altered do to design changes. Rush charges will not be refunded due to design changes.

If a refund is to be requested, you must contact us within 24 hours of receipt of your order. All returns must have a return authorization number when a product is to be returned. Please do not ship back any orders until you have received this number, as this is to ensure your refund happens quickly and accurately.

NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities.